Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a long-winded process. We want you to feel convinced in your buy. This is why we are more than felicitous to assist you with finding the right choice. If it ’ s not the right fit, we ’ ll avail you get there .
You can return most items for a memory credit within 30 days of delivery. Unless noted below, outbound embark charges are non-refundable and you will be responsible for all return transport costs.
clearance merchandise and any items marked “ Final Sale ” can not be returned. other nonreturnable merchandise includes headroom items, personalized items, bundled items at discount rates ( e.g. “ 4 for $ 20 ” ; unless the integral bundle is returned ), items marked nonreturnable at the check or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below .
To begin the return/exchange process, please reach out to our customer serve team for aid. Our Customer service representatives are available by emailing support @ franklinmint.com
You can return most items for storehouse credit redeemable on franklinmint.com within 30 days of manner of speaking. The following will apply :
- only outbound transport charges for damaged orders will be reimbursed. All early transport charges are non-refundable and will mechanically be deducted from the refund credit rating sum.
- headroom merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new circumstance ascribable to damage or misuse by the customer.
- Each returned detail must be in its original condition and packaging to be accepted.
- We are not liable for any render packages that may become lost or stolen in transportation system. Please keep proof of postage and/or return tracking total when shipping back returns.
- After we have processed your rejoinder, reimbursement is generally issued within 5-7 clientele days .
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we ’ ll make it right by sending you surrogate parts or accessories, replacing the item or issuing you a refund. In such an consequence, there is no return ship charges .
We strive to have all orders picked, packed, and shipped vitamin a quickly as possible because we know you ca n’t wait to receive it ! With that in mind, once your ordain is placed, we are not able to cancel your order. Please see the return policy for extra information if a return is still needed .