Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a boring process. We want you to feel convinced in your purchase. This is why we are more than glad to assist you with finding the right choice. If it ’ s not the right fit, we ’ ll aid you get there .
You can return most items for a store recognition within 30 days of manner of speaking. Unless noted below, outbound ship charges are non-refundable and you will be responsible for all return ship costs.
Reading: Americana Yesteryear Coin Set
clearance trade and any items marked “ Final Sale ” can not be returned. other nonreturnable merchandise includes clearance items, personalized items, bundled items at dismiss rates ( e.g. “ 4 for $ 20 ” ; unless the entire pile is returned ), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled
If there is a err with your order, or items arrive defective/damages at the clock time of receipt, we will take caution of it and work with you to find the best solution as promote described below .
To begin the return/exchange process, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing support @ franklinmint.com
You can return most items for memory credit redeemable on franklinmint.com within 30 days of pitch. The following will apply :
- only outbound transportation charges for damaged orders will be reimbursed. All other ship charges are non-refundable and will mechanically be deducted from the refund credit sum.
- clearance merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned item must be in its original circumstance and packaging to be accepted.
- We are not liable for any render packages that may become lost or stolen in transit. Please keep proof of postage and/or return key tracking number when shipping binding returns.
- After we have processed your return, reimbursement is by and large issued within 5-7 clientele days .
Defective Product and Returns due to Our Error
If there are mistakes with your decree, or items arrive defective/damaged at the time of receipt, we ’ ll make it correct by sending you surrogate parts or accessories, replacing the item or issuing you a refund. In such an event, there is no recurrence transport charges .
We strive to have all orders picked, packed, and shipped a cursorily as possible because we know you ca n’t wait to receive it ! With that in mind, once your order is placed, we are not able to cancel your order. Please see the render policy for extra information if a refund is still needed .