Spirit of the American West Coin Collection

Return Policy & Order Cancelations

Due to COVID-19 return processing times are taking longer than normal.  Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT:  With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges. 

Please know that we understand that choosing the right décor for your home/office can be a long-winded procedure. We want you to feel confident in your purchase. This is why we are more than glad to assist you with finding the right option. If it ’ s not the right fit, we ’ ll help you get there .
You can return most items for a memory credit rating within 30 days of delivery. Unless noted below, outbound ship charges are non-refundable and you will be creditworthy for all return ship costs.

clearance merchandise and any items marked “ Final Sale ” can not be returned. early nonreturnable merchandise includes headroom items, personalized items, bundled items at discount rate rates ( e.g. “ 4 for $ 20 ” ; unless the entire package is returned ), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled
If there is a err with your decree, or items arrive defective/damages at the time of receipt, we will take manage of it and work with you to find the best solution as further described below .
To begin the return/exchange process, please reach out to our customer servicing team for aid. Our Customer service representatives are available by emailing support @ franklinmint.com
You can return most items for storehouse credit redeemable on franklinmint.com within 30 days of pitch. The adopt will apply :

  • merely outbound transportation charges for damaged orders will be reimbursed. All other transportation charges are non-refundable and will automatically be deducted from the refund credit come.

  • clearance merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.

  • We reserve the right to refuse returns/exchanges of items that are not in as-new stipulate due to damage or misuse by the customer.

  • Each returned detail must be in its master condition and packaging to be accepted.

  • We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or recurrence tracking phone number when shipping back returns.

  • After we have processed your return, reimbursement is generally issued within 5-7 business days .

Defective Product and Returns due to Our Error

If there are mistakes with your order, or items arrive defective/damaged at the time of reception, we ’ ll make it right by sending you successor parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return embark charges .
Order Cancellations
We strive to have all orders picked, packed, and shipped deoxyadenosine monophosphate cursorily as possible because we know you ca n’t wait to receive it ! With that in mind, once your order is placed, we are not able to cancel your rate. Please see the return policy for extra information if a reappearance is still needed .

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