American Mint, LLC | Complaints | Better Business Bureau® Profile

December 27, 2021 Dear *** ******* : I am writing in reference to *** ****** ‘s ailment. *** ****** placed orders for basic items in The Speeches of ****** ***** commemorative coin solicitation, the President Federal Reserve Note Collection, the Our National Anthem Crystal Collection, the Journey to the Moon and Beyond Colossal Coin Collection, the Majesty in Flight Knives Collection, the Gold in God We Trust Replica Collection and the Star-Spangled Banner Collection. Pursuant to the terms of the public offers clearly printed on the order forms which *** ****** voluntarily marked up and returned to American Mint, she was sporadically send several authorize future issues in her collections to preview with no extra duty to purchase. *** ****** alleges that she ordered several items via mail from american Mint and remitted payment for those items with several checks. She far alleges that she by and by received respective invoices stating that she did not make any payments for her trade and that she had an account remainder totaling $ 455.07. *** ****** alleges that her records indicate that american english Mint charged her debit bill four times on 11/26/21 although she previously made payments for her merchandise. american Mint denies that it double billed *** ****** for any of her trade.

contrary to *** ****** ‘s allegations, American Mint promptly credited her for all her payments. *** ****** previously had lone remit payments via checks for the basic items in her collections. She returned the checks along with her enclose order forms. *** ****** never paid for nor returned the empower future issues in her collections sent to her for loose preview. consequently, upon exhalation of the unblock preview period, American Mint began to bill *** ****** for the future issues in submission with the terms of her order forms. *** ****** ‘s enclose order forms, which she voluntarily marked up and returned to American Mint, clearly expressed that she would receive authoritative future issues in her collections to preview with no extra obligation to purchase and that she could return unwanted items at American Mint ‘s expense within ninety days for a full credit or refund. In addition to not remitting requital for the authoritative future issues in her collections, *** ****** besides never paid for the sales tax and ship costs associated with some of her
orders. The invoices *** ****** received besides included the unpaid sales tax and embark costs. *** ****** called american english Mint on November 22, 2021 to voluntarily make payments to satisfy her then remaining entire outstanding balance due for the authorized future issues and sales tax. She used her credit card to pay the remaining entire proportion due for the authoritative future issues and sales tax. *** ****** was never double billed for her orders because she alone previously paid for the basic items in her collections and not for the empower future issues. In her charge, *** ****** requests a refund for her merchandise. If *** ****** would like a wax refund of $ 352.99 ( this amount reflects the full she paid on 11/22/2021 for the three empower future issues ), she will need to return the pursue items : the ****** ***** Energy commemorative coin, the Mission to Mars commemorative mint and the 1866S Seated Liberty Half Dollar replica coin ( solid 14k gold replica mint ) using the envelop postage paid, self-addressed mail pronounce. The remaining $ 1.40 payment *** ****** made on 11/22/2021 was the sales tax ascribable on *** ****** ‘s orderliness for the Star-Spangled Banner commemorative coin as described in more contingent below. *** ****** besides needs to return the Star-Spangled Banner commemorative coin to receive a full refund for the $ 19.95 check payment she made toward that token and the $ 1.40 credit card payment she made for the sales tax. *** ****** will receive wide refunds for all items she returns. She will receive refunds in the lapp manner she paid for the trade. *** ****** has no report balance with american english Mint and American Mint ceased billing *** ****** after it processed her remaining four credit card payments on November 23, 2021. Enclosed is an account cleared letter. The Speeches of ****** ***** Commemorative Coin Collection
We received an introductory ordering shape in the mail from *** ****** on September 21, 2021 for a ****** ***** – Battle commemorative mint. This detail is part of The Speeches of ******* ***** commemorative coin collection. We received requital of $ 9.95 ( the mint was $ 9.95 with a fee of $ 6.95 for shipping plus sales tax ) via check # ****. *** ****** did not initially remit requital for the transport and sales tax due on her decree. Enclosed for your review is a copy of the order form voluntarily marked up by *** ****** and returned to american Mint. As offered to the populace, an initial order in the collection entitles all orderers to receive future issues in the collection. specifically, as clearly printed on the form, “ By returning this mannequin, you will have the privilege of receiving future issues in the collection through our free in-home approval service. No far action is required on your depart. If you do not wish to preview future issues of the collection, please X-out this paragraph. ” *** ****** did not x-out this paragraph. furthermore, in its “ Satisfaction Guarantee ” american Mint informs each orderer that they have the veracious to refuse receipt of future issues. american Mint explains : “ You will be billed only for the items you decide to keep, plus applicable ship and sales tax. You are under no duty ! If you are not satisfied with any item that is shipped to you, you may send it back within 90 days at our monetary value for replacement, accredit or refund. ” furthermore, American Mint points out to each orderer that, “ [ you can cancel this service at any time by calling toll-free 1-877-807 MINT. ”
On September 22, 2021, American Mint instructed its allocator to ship a ****** ***** – Battle commemorative coin along with one ( 1 ) ****** ***** – Energy commemorative coin as an empower future write out in the solicitation to preview with no extra duty to purchase. Pursuant to the terms of the populace offer, *** ****** had ninety days to preview the ****** ***** – Energy commemorative coin for free. She besides had the veracious to cancel the empower future service at anytime by contacting american english Mint at its toll-free number. american Mint did not receive the ****** ***** – Energy commemorative coin as a come back nor did it initially receive payment for that token. Therefore, *** ****** continued to receive monthly invoices.
On November 22, 2021, *** ****** called american Mint and voluntarily paid off her entire persist bill libra due which included the remaining balance due on the ****** *****
energy commemorative coin. On November 23, 2021, American Mint charged *** ****** ‘s credit circuit board in the total of $ 93.68 for the ****** ***** – Energy commemorative mint plus the embark and sales tax due on her ordering. President Federal Reserve Note Collection
On October 5, 2021, American Mint received an introductory order class in the mail from *** ****** for a ****** Gold Certificate commemorative coin. This item is partially of the President Federal Reserve Note Collection. We besides received introductory order forms for a Dawn ‘s early Light commemorative mint and a Project Apollo Colossal commemorative mint. These items are separate of the Our National Anthem Crystal Collection and the Journey to the Moon and Beyond Colossal Coin Collection. We received check payments totaling $ 53.75 ( the ****** ‘s Gold Certificate mint was $ 9.95, the Dawn ‘s early Light commemorative mint was $ 9.95 and the Project Apollo commemorative coin was $ 19.95 with ship fees plus sales tax ) via check # s ****, ****, ****. american Mint did not receive all the sales tax ascribable on this club. Enclosed for your review are copies of the order forms voluntarily marked up by *** ****** and returned to american Mint. Those order forms express the like terms and conditions as the order form discussed in detail above.

On October 7, 2021, American Mint instructed its distributor to ship one ( 1 ) ****** Gold Certificate commemorative coin, one ( 1 ) dawn ‘s early Light commemorative mint, one ( 1 ) project Apollo Colossal commemorative coin along with one ( 1 ) mission to Mars Colossal commemorative coin as an empower future issue in the Journey to the Moon and Beyond Colossal Coin Collection to preview with no extra obligation to purchase. Pursuant to the terms of the populace offer, *** ****** had ninety days to preview the Mission to Mars Colossal commemorative coin for free. She besides had the right to cancel the authoritative future issue at any clock by contacting american Mint at its toll-free numeral. american Mint did not receive the Mission to Mars Colossal commemorative mint as a return nor payment initially for that token. Therefore, *** ****** continued to receive monthly invoices.
On November 22, 2021, *** ****** voluntarily called american Mint to pay off her entire leftover account balance due which included the remaining balance due on the Mission to Mars Colossal commemorative coin plus remaining sales tax due on the order. On November 23, 2021, American Mint charged *** ****** ‘s credit menu in the measure of $ 146.07 for the Mission to Mars Colossal commemorative coin plus the remaining sales tax due on her order.
Majesty in Flight Knives Collection
On October 26, 2021, American Mint received an introductory order form in the mail from *** ****** for a Bald Eagle – On the Hunt knife. This token is share of the Majesty in Flight Knives Collection. We besides received introductory ordering forms for an 1866 Liberty Head Eagle replica coin ( solid 14k gold replica mint ), a ****** Gold Certificate commemorative coin, a Dawn ‘s early Light commemorative coin and a Project Apollo commemorative coin. These items are region of the Gold in God We Trust Replica Collection, the President Federal Reserve Note Collection, the Our National Anthem Crystal Collection and the Journey to the Moon and Beyond Colossal Coin Collection.
We received check payments totaling $ 117.60 ( the Bald Eagle – On the Hunt knife was $ 19.95, the 1866 Liberty Head Eagle coin was $ 29.95, the ****** Gold Certificate coin was $ 9.95, the Dawn ‘s early Light coin was $ 9.95, the Project Apollo mint was $ 19.95 with ship fees plus sales tax ) via check # s ****, ****, ****, ****, ****. Enclosed for your inspection are copies of the order forms voluntarily marked up by *** ****** and returned to american Mint. Those order forms express the lapp terms and conditions as the order form discussed in detail above.
On October 28, 2021, American Mint instructed its allocator to ship a Bald Eagle – On the Hunt knife, an 1866 Liberty Head Eagle replica mint ( solid 14k gold replica coin ), a ****** Gold Certificate commemorative mint, a Dawn ‘s early Light commemorative coin, a project Apollo commemorative mint and one ( 1 ) 1866S Seated Liberty Half Dollar replica coin ( solid 14k amber replica coin ) as an authoritative future issue in the collection to preview with no extra obligation to purchase. Pursuant to the terms of the public offer, *** ****** had ninety days to preview the 1866S Seated Liberty Half Dollar replica mint for rid. She besides had the mighty to cancel the empower future service at any time by contacting american Mint at its toll-free number. american Mint did not receive the 1866S Seated Liberty Half Dollar replica coin as a come back nor full requital initially for that detail. Therefore, *** ****** continued to receive monthly invoices.
On November 22, 2021, *** ****** voluntarily called american Mint to pay off her total remain history balance due which included the then remaining symmetry due on the 1866S Seated Liberty Half Dollar replica coin. On November 23, 2021, American Mint charged *** ****** ‘s credit menu in the measure of $ 113.24 for the remaining counterweight due on the 1866S Seated Liberty Half Dollar replica mint ( solid 14k gold replica coin ). The Star-Spangled Banner Collection
On November 10, 2021, American Mint received an basic order form in the mail from *** ****** for a Star-Spangled Banner commemorative coin. This item is partially of The Star Spangled Banner Collection. We received payment of $ 19.95 ( the coin was $ 19.95 plus sales tax ) via check # 1718. Enclosed for your review is a transcript of the order form voluntarily marked up by *** ****** and returned to american Mint. That orderliness form expresses the lapp terms and conditions as the order kind discussed in detail above. american english Mint did not initially receive the sales tax due on this order. On November 12, 2021, American Mint instructed its distributor to ship a Star-Spangled Banner commemorative mint. On November 22, 2021, *** ****** voluntarily called american Mint to pay off her entire stay account balance due which included the then remaining remainder due for sales tax on the above-mentioned orderliness. On November 23, 2021, American Mint charged *** ****** ‘s credit card in the sum of $ 1.40 for the remaining proportion due for sales tax on this rate.

In ending, *** ****** placed orders for introductory items in several different collections. pursuant to the terms of the public offers clearly printed on the rate forms which *** ****** voluntarily marked up and returned to American Mint, she was sporadically air respective authoritative future issues in her collections to preview with no extra obligation to purchase. Contrary to *** ****** ‘s allegations, American Mint never double billed her for any of the merchandise she purchased. american Mint entirely billed her in complaisance with the terms of her club forms. *** ****** never returned nor initially paid for the authorize future issues sent to her. She besides did not pay the sales tax and transportation ascribable on respective of her orders. consequently, she continued to receive monthly invoices. *** ****** voluntarily called american Mint on November 22, 2021 to pay off her total persist account symmetry. *** ****** now requests a refund for her four recognition card payments.
If *** ****** would like a fully refund of $ 352.99 ( this total reflects the sum she paid for the authorized future issues ), she will need to return the play along items : the ****** ***** Energy commemorative coin, the Mission to Mars commemorative mint and the 1866S Seated Liberty Half Dollar replica coin ( hearty 14k gold replica coin ). The remaining $ 1.40 payment *** ****** made on November 22, 2021 was the sales tax due on her order for the Star-Spangled Banner commemorative mint. *** ****** besides needs to return the Star-Spangled Banner commemorative coin to receive a refund for the check payment ( $ 19.95 ) and the recognition card payment ( $ 1.40 ) she made for that detail and the sales tax. *** ****** has no account libra and american english Mint ceased billing *** ****** after it processed her remaining four accredit card payments on November 23, 2021. Enclosed is an account cleared letter. I have besides enclosed a detailed affirmation of account showing all payments received from *** ****** and the items in bold she needs to return in order to receive a full moon refund. *** ****** will receive refunds in the same manner which she paid for the merchandise. I trust this resolves the charge. Please let me know if you need anything far. Thank you for your aid in settling this matter.
sincerely,
Patrick D.
In-house Legal Counsel

reservoir : https://coinselected.com
Category : Coin collecting

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