Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a boring work. We want you to feel confident in your purchase. This is why we are more than glad to assist you with finding the right choice. If it ’ s not the right fit, we ’ ll help you get there .
You can return most items for a storehouse recognition within 30 days of manner of speaking. Unless noted below, outbound ship charges are non-refundable and you will be creditworthy for all return transportation costs.
headroom merchandise and any items marked “ Final Sale ” can not be returned. early nonreturnable trade includes headroom items, personalized items, bundled items at deduction rates ( e.g. “ 4 for $ 20 ” ; unless the entire bundle is returned ), items marked nonreturnable at the checkout or within the intersection description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the time of acknowledge, we will take wish of it and work with you to find the best solution as far described below .
To begin the return/exchange work, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing support @ franklinmint.com
You can return most items for shop credit redeemable on franklinmint.com within 30 days of delivery. The surveil will apply :
- only outbound ship charges for damaged orders will be reimbursed. All other transportation charges are non-refundable and will automatically be deducted from the refund credit sum.
- clearance trade, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the properly to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned item must be in its original condition and packaging to be accepted.
- We are not liable for any come back packages that may become lost or stolen in transit. Please keep proof of postage and/or fall tracking number when shipping rear returns.
- After we have processed your reelect, reimbursement is by and large issued within 5-7 business days .
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the fourth dimension of acknowledge, we ’ ll make it good by sending you replacement parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return ship charges .
We strive to have all orders picked, packed, and shipped a cursorily as possible because we know you ca n’t wait to receive it ! With that in beware, once your order is placed, we are not able to cancel your order. Please see the rejoinder policy for extra data if a return is still needed .