Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the correct décor for your home/office can be a long-winded process. We want you to feel convinced in your leverage. This is why we are more than happy to assist you with finding the right choice. If it ’ s not the right fit, we ’ ll help you get there .
You can return most items for a store recognition within 30 days of delivery. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return transport costs.
Reading: Vanishing Coins
headroom trade and any items marked “ Final Sale ” can not be returned. other nonreturnable trade includes headroom items, personalized items, bundled items at discount rates ( e.g. “ 4 for $ 20 ” ; unless the entire bundle is returned ), items marked nonreturnable at the checkout or within the product description foliate, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as far described below .
To begin the return/exchange march, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing support @ franklinmint.com
You can return most items for memory credit redeemable on franklinmint.com within 30 days of delivery. The follow will apply :
- alone outbound ship charges for damaged orders will be reimbursed. All other embark charges are non-refundable and will automatically be deducted from the refund citation sum.
- clearance trade, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned token must be in its original condition and box to be accepted.
- We are not liable for any revert packages that may become lost or stolen in transit. Please keep proof of postage and/or return tracking number when shipping back returns.
- After we have processed your render, reimbursement is by and large issued within 5-7 business days .
Defective Product and Returns due to Our Error
If there are mistakes with your order, or items arrive defective/damaged at the prison term of receipt, we ’ ll make it veracious by sending you successor parts or accessories, replacing the detail or issuing you a refund. In such an event, there is no return shipping charges .
We strive to have all orders picked, packed, and shipped angstrom cursorily as possible because we know you ca n’t wait to receive it ! With that in beware, once your order is placed, we are not able to cancel your order. Please see the render policy for extra information if a return is still needed .