Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a long-winded process. We want you to feel convinced in your leverage. This is why we are more than happy to assist you with finding the right choice. If it ’ s not the good fit, we ’ ll aid you get there .
You can return most items for a store credit within 30 days of delivery. Unless noted below, outbound ship charges are non-refundable and you will be responsible for all return ship costs.
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headroom merchandise and any items marked “ Final Sale ” can not be returned. other nonreturnable trade includes clearance items, personalized items, bundled items at rebate rates ( e.g. “ 4 for $ 20 ” ; unless the entire bundle is returned ), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the fourth dimension of receipt, we will take care of it and work with you to find the best solution as far described below .
To begin the return/exchange summons, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing support @ franklinmint.com
You can return most items for shop credit cashable on franklinmint.com within 30 days of pitch. The play along will apply :
- only outbound ship charges for damaged orders will be reimbursed. All other ship charges are non-refundable and will mechanically be deducted from the refund credit amount.
- clearance merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right field to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned detail must be in its master condition and packaging to be accepted.
- We are not liable for any hark back packages that may become lost or stolen in passage. Please keep proof of postage and/or return tracking number when shipping back returns.
- After we have processed your return, reimbursement is generally issued within 5-7 business days .
Defective Product and Returns due to Our Error
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If there are mistakes with your decree, or items arrive defective/damaged at the clock time of receipt, we ’ ll make it correct by sending you substitute parts or accessories, replacing the detail or issuing you a refund. In such an event, there is no render embark charges .
We strive to have all orders picked, packed, and shipped adenine promptly as possible because we know you ca n’t wait to receive it ! With that in heed, once your order is placed, we are not able to cancel your order. Please see the restitution policy for extra information if a fall is placid needed .