Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the right décor for your home/office can be a boring march. We want you to feel confident in your leverage. This is why we are more than happy to assist you with finding the right choice. If it ’ s not the correct fit, we ’ ll serve you get there .
You can return most items for a shop credit within 30 days of manner of speaking. Unless noted below, outbound ship charges are non-refundable and you will be responsible for all return transport costs.
clearance merchandise and any items marked “ Final Sale ” can not be returned. early nonreturnable trade includes clearance items, personalized items, bundled items at dismiss rates ( e.g. “ 4 for $ 20 ” ; unless the stallion package is returned ), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled
If there is a error with your order, or items arrive defective/damages at the meter of reception, we will take care of it and work with you to find the best solution as foster described below .
To begin the return/exchange procedure, please reach out to our customer serve team for aid. Our Customer service representatives are available by emailing support @ franklinmint.com
You can return most items for store citation cashable on franklinmint.com within 30 days of pitch. The following will apply :
- only outbound embark charges for damaged orders will be reimbursed. All early shipping charges are non-refundable and will automatically be deducted from the refund credit come.
- headroom merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition ascribable to damage or misuse by the customer.
- Each returned item must be in its original condition and box to be accepted.
- We are not liable for any render packages that may become lost or stolen in transit. Please keep validation of postage and/or hark back tracking number when shipping back returns.
- After we have processed your return, reimbursement is generally issued within 5-7 business days .
Defective Product and Returns due to Our Error
Read more: About Witter Coin
If there are mistakes with your order, or items arrive defective/damaged at the clock of reception, we ’ ll make it right by sending you surrogate parts or accessories, replacing the item or issuing you a refund. In such an event, there is no render transport charges .
We strive to have all orders picked, packed, and shipped angstrom promptly as possible because we know you ca n’t wait to receive it ! With that in judgment, once your order is placed, we are not able to cancel your order. Please see the reappearance policy for extra information if a return is still needed .