Return Policy & Order Cancelations
Due to COVID-19 return processing times are taking longer than normal. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Thank you for your patience.
IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on franklinmint.com and (ii) customer is responsible for return shipping charges.
Please know that we understand that choosing the correct décor for your home/office can be a long-winded process. We want you to feel confident in your purchase. This is why we are more than glad to assist you with finding the proper choice. If it ’ s not the right fit, we ’ ll aid you get there .
You can return most items for a store credit within 30 days of rescue. Unless noted below, outbound transport charges are non-refundable and you will be responsible for all refund transportation costs.
headroom trade and any items marked “ Final Sale ” can not be returned. other nonreturnable trade includes clearance items, personalized items, bundled items at deduction rates ( e.g. “ 4 for $ 20 ” ; unless the entire pile is returned ), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled
If there is a mistake with your order, or items arrive defective/damages at the meter of receipt, we will take care of it and work with you to find the best solution as further described below .
To begin the return/exchange procedure, please reach out to our customer service team for aid. Our Customer service representatives are available by emailing hold @ franklinmint.com
You can return most items for shop credit redeemable on franklinmint.com within 30 days of pitch. The follow will apply :
- only outbound ship charges for damaged orders will be reimbursed. All other shipping charges are non-refundable and will automatically be deducted from the refund credit sum.
- headroom merchandise, any items marked “ Final Sale ” or marked nonreturnable may not be returned/exchanged.
- We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.
- Each returned item must be in its original condition and packaging to be accepted.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep proof of postage and/or reelect tracking number when shipping back returns.
- After we have processed your retort, reimbursement is by and large issued within 5-7 business days .
Defective Product and Returns due to Our Error
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If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we ’ ll make it right by sending you substitution parts or accessories, replacing the item or issuing you a refund. In such an event, there is no return ship charges .
We strive to have all orders picked, packed, and shipped american samoa cursorily as possible because we know you ca n’t wait to receive it ! With that in mind, once your decree is placed, we are not able to cancel your orderliness. Please see the tax return policy for extra information if a return is placid needed .